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In CRM Case record model, BO instance id not displayed as link

December 12, 2012, 3:55 am
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Hi experts,

 

I'm using CRM Case Management.

I have created a new CRM BOR object BUS1006601 and also created new element type under BOR service provider in the record registry and included it in the record model.

I have done the necessary customizing.

From transaction SCASE, i am able to display my new business object instance.

 

In WEBCUI, in CRM case under record tree, the business object ID of my new business object is displayed but the link is not appearing for it.So i am not able to navigate to new object instance.

 

I am not sure i have missed some customizing.

Any suggestions?

Record_tree.jpg

Thanks in advance,

Ashok

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Confirmed Quantity in Sales Order SAP CRM

December 30, 2012, 2:28 pm
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Hi Gurus,

 

I'm facing a problem with the confirmed qty. in sales order at  item level:

 

I'm synchronizing sales orders in CRM and everything is working fine, except the schedule lines confirmed quantities.

 

I'm available to create the delivery document, but the confirmed quantity remains zero.

 

Do I need to configure anything special?

 

Best Regards.

 

MC.

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We have an issue which is related to loan return

December 24, 2012, 1:32 am
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Hi Gurus,

 

We have an issue which is related to loan return.

 

We are unable to get loan return I tem in R/3 but it is showing in CRM without any error msg,

We have 120 items for loan and 130 item for loan return. After saving the complaint item 130 loan returns is not getting replicated in R/3.

 

Can u send us voluble solution for this? 

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Interactive report for activity

January 3, 2013, 12:25 am
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Hi Friends,

 

I have a requirement to add some fields to 'activity' interactive report(BW interactive report)...The fields are 'requestor' and 'division'...

I am aware that there is a database view containing these fields ....If I am not wrong there is a view 'V_SCRMMKT_BW_P' available for campaigns...

Similarly I need a view for 'activity' ...

 

If there is any other way to fill those 2 fields in 'activity' interactive report, please let me know...

 

Thanks in advance

 

Karthikeyan N

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Avoid document changes when status is I1005 (completed)

December 10, 2012, 12:59 am
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Hello *,

 

I want to lock a business transaction (one-order "activity") for further maintenance in case the status is set to "completed". I have to ensure that no further changes are possible when the status is completed.

 

CUSTOMIZING-SETTINGS

 

status profile:                     CRMACTIV

status:                                    ERLD

system status:                         I1005

triggered business tx:          FINI

--> standard business tx:     "complete" with value "set"

 

--> addinitional tested business tx: "lock document" with value "set"

 

I have checked the following threads but they did not fit/solve my situation:

 

http://scn.sap.com/thread/3257505

http://scn.sap.com/thread/3270791

http://scn.sap.com/thread/3257505

 

In general we do not want to hide the "change" button in the WebUI.

 

Any suggestions?

 

Kind Regards

Thomas

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Question partner determination

November 21, 2012, 7:59 am
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Hello *,

 

I have a topic concerning partner determination within acitivities.

 

Following master data relationships:

 

  • BP 31090 (sold-to) is determined in partnerfunction "00000009 - activity partner" in the activity --> OK
  • BP 1 (employee) is maintained by relationship BUR011 (additionally within sales are data as well) with BP 31090 and determined in partnerfunction "00000012 - Sales Representative" in the activity --> OK
  • BP 1002280 (employee) is related to BP 1 with relationship type ZUR006. I want to determine 1002280 for partnerfunction "00000013 - sales clerk" depending on the relationship of master data to BP 1. ==> This is the issue. Up to know it is not possible for me to customize the partner determation to fill the 00000013 in additction of the relationship to BP 1.

 

Is it possible to solve this issue by using SAP standard or do I have to implement a BADI?

 

Kind Regards

Thomas

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Is it possible to implement 'product proposal' func. in Opportunity

December 28, 2012, 2:26 am
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Dear Expert,

 

For 'product proposal' func., such as cross selling, up/down selling.., i know we can have them in quotation mangement. Is it possible to have these func. in opportunity mangement?

 

Many Thanks!

 

Best Reagrds~

 

Hedy

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Check Credit functionality is not functional in Sales Order

May 4, 2012, 2:22 pm
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Hello Friends,

I am facing an issue in the Standard functionality in CRM Sales Order in SAP CRM 7.1 web ui environment. For Credit management, we have configured all the necessary configuration like assigning the ECC logical system for CRMCREDCHE and check in the transaction type at 3rd level customising.

From IC Agent role, after entering the details in the Sales Order and before Saving, when I am trying to select Check Credit from the More button, there is no status change or information appears except the Credit Check is performed in the message block. But when I save the Sales Order and click on End button and revisit the sales Order, the Status changes to All the items in the Credit block.

 

Kindly suggest if there is any configuration required to accomplish the Credit Check ok or not Ok in CRM before Saving the Order.

 

Many thanks,

Anup Bansal

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Unable to select the values from drop down in custom fields

January 4, 2013, 5:27 am
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Hi Experts,

     We have implemented SAP CRM Sales 2.1 in our landscape.

 

I am trying to add a custom field (Standard CRM Field NATIONALITY and FUNCTION)for contact business partner. I have done the following:

 

1. I have modified field Configuration XML by adding nationality Field (NATIO) and FUNCTION (PAFKT).

  <field fieldName="PAFKT" customerLabelKey="Function1" hidden="false" readOnly="false" required="false" dataType="1510" maxLength="4" ceCreate="true"/>

                                                  <field fieldName="NATIO" customerLabelKey="Nationality2" hidden="false" readOnly="false" required="false" dataType="1510" maxLength="3" ceCreate="true"/>

 

2. I have implemented getdetail method in BADI(/MSA/BADI_CUST_MD) to populate List of values in the device.

 

    method /MSA/IF_CE_CUST_MD~GETDETAIL.

 

   data ls_extn like line of wsap_extension.

   data : it_nat type standard table of T005T,

          wa_nat like line of it_nat.

   data : it_fun type standard table of TB913,

          wa_fun like line of it_fun.

 

   select *  into corresponding fields of table it_nat from t005T where SPRAS = sy-langu.

 

   select * into corresponding fields of table it_fun from TB913 where SPRAS = sy-langu.

 

   LOOP AT it_nat into wa_nat.

     ls_extn-object_guid = 'NATIO'.

     ls_extn-ASSIGNMENT = ''.

     ls_extn-ITEM_KEY =  wa_nat-land1 .

     ls_extn-COUNTER = sy-tabix  .

     ls_extn-VALUE = wa_nat-natio.

     append ls_extn to wsap_extension.

     clear ls_extn.

   ENDLOOP.

 

   LOOP AT it_fun into wa_fun.

     ls_extn-object_guid = 'PAFKT'.

     ls_extn-ASSIGNMENT = ''.

     ls_extn-ITEM_KEY =  wa_fun-PAFKT .

     ls_extn-COUNTER = sy-tabix  .

     ls_extn-VALUE = wa_fun-BEZ30.

     append ls_extn to wsap_extension.

     clear ls_extn.

 

   ENDLOOP.

 

endmethod.

 

3. The list values are populating in the IPAD Device but I am unable to select any value from list. Means its not accepting any values from the drop down.

 

.I am not sure whether its looks like a bug or any mistake in our code. Kindly help me in resolving this issue.

 

Thanks and Regards,

Suman

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CRM Billing - India Excise Duty Computation

December 27, 2012, 2:44 am
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We want to do billing in SAP CRM and have to compute India specific Excise duties.

 

Can we do this in TTE (Transaction Tax Engine) or do we need to leverage CIN from SAP ECC or is there any other mechanism ?

 

When we post the billing document from CRM to ECC, will we need the exact same Tax configurations in ECC as well ?

 

Thanks for your replies in advance !

 

Regards

VIM

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Generate items automaticlly in opportunity

January 3, 2013, 11:38 pm
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Dear Expert,

 

We got a requirement like this: after enter main product in opportunity line items, system generates sub-items automatically. The sub items are 'services' provided by seller according to the main items. For example, main item 'PC X220' with sub-item '3 years warranty' and sub item......

 

To generate items automatically, We are thinking about to use 'Structured product' or 'Product Proposal'. But it seems that both are not good solution.

  • 'Product Proposal' is not available in opportunity in standard
  • 'Structured product' requires to maintain qty information in product master data, however, in real business,  there is no qty for service product

 

Any other good idea?

 

Best regards~

 

Hedy

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In Account page opportunity Assignment block last year opportunities are not displaying

January 6, 2013, 10:18 pm
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Hi All,

 

In Accounts Page under Opportunity assignment block system is not displaying the opportunities which are created in last year. Can someone please tell me the setting so that the system should display the last year opportunities

 

FYR attached the screen shots

 

Thanks and Regards,

Arun

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How to give authorizations for customised reports

January 9, 2013, 1:38 am
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Hi All,

 

we have developed few custom reports in CRM (out of which few are in ALV formats) and are viewed from web ui.

 

some one please guide me how to give authorization on reports so that few reports are accessed by the authorized users.

 

is there any authorization object in crm where these customized reports has to be assigned.

 

Thanks and Regards,

Arun

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How to Mark an Active Territory Rule as Inactive?

May 17, 2012, 1:37 am
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Hi,

 

I have implemented territory management in SAP CRM. Accounts are assigned to Territories based on rules created for territories.

Now, If I want to change an active rule for a territory, I change its 'Valid To' date in 'Rules' assignement block of that particular territory(Sales Operations-->Territories).

 

After doing this, though this rules become ineffective after the 'Valid to' date(i.e. accounts assigned based on thsi rules are unassigned from the territory) but still its status is displayed as 'Active'. Do we have any SAP Note or any other alternative so that all such expired rules are displayed as inactive and user has the option to delete them(as only Inactive rules can be deleted).

 

Regards,

Amit Singh

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Function for sales org

January 9, 2013, 2:55 am
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Hi all,

 

I am looking for a function module which can fetch me all the sales org assigned to an account.

any idea...

 

Thanx in advance,

 

Regards,

Vishal

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CanCelled Line items and Cancelled Sales Orders Report

January 8, 2013, 11:00 pm
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Hi.. Friends

 

I am working on CRM Report For cancelled line items, cancelled sales orders, change in qty and change in selling price..

 

   In Output Layout i have to display Item level Reason for Rejection Code ,

                                                                   Reason For Rejection Text,

                                                                   Last Updated Line Item no and

                                                                   Recent return Order of an order..

 

But i am unable to find out the above fields related structures in CRM_Order_Read Function Module..

 

So kindly any one let me know how to retrive the data for the above fields. to diplay in output....

 

This is for your info..

1) Reason for Rejection Code : Reason code at item level in SO -Rejection reason code

2)Reason For Rejection Text : Reason description at item level in SO - Rejection Reason description

3)Last Updated Line Item no : Line number that was last updated/changed - Line number that was last updated/changed

 

 

 

Pls help me out..

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Process Change Notification in CRM

January 10, 2013, 2:03 am
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Dear All...

 

I am new in SAP CRM....

 

As per my understanding A product/Process Change Notification is a docuent sent to customers describing product or process changes,the reasons for the change and the projected impact of the change.

In my case if any changes arises from Engineering change management and change request is generated,it should flow to the customer with all information of process change.After viewing that document customer has flexibility to accept or reject the PCN (process change notification).It should also contain the approval process.

 

My query is whether such type of flexibility is available in SAP CRM where all the notification is triggered.Customer will be able to modify/update the PCN or record the request.

 

Kindly revert.

 

 

Thanks & Regards,

Satya Prakash

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sap crm product internal notes

January 10, 2013, 2:08 am
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Hello,

 

I am facing a strange problem in commpr01 internal notes.

 

I have 2 users that are assigned to the same sales org, same roles and profiles.

 

One user can see the internal notes the other user can not.

 

They both have EN as default language.

 

Does any one have any idea ?

 

 

I appreciate any help

 

Best Regards

 

Efrat

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Component to restrict users from accessing reports

January 10, 2013, 4:04 am
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Hi All,

 

We have developed  CRM Reports which has few Web ui reports and few ALV reports and our user are accessing all these reports from Web ui. Now i want to restrict few users from accessing these reports.

 

Is there any standard component where i can use to restrict users from accessing these reports?

 

Thanks and Regards,

Arun

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How to read ship to party Current zipcode from web ui screen..

January 9, 2013, 10:36 pm
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Hi..  Friends

 

   I want to read the Ship to party Zipcode From Parties involved..when if enduser manually changes th zipcode in the below screen shot that value i want to read.

 

at present in the screen 60179 is displaying which is coming from ship to party address details but i  change that value to some 12345 i want to read this 12345 to compare with ZZ table zipcode to determine the plant... so pls help me out...

ship to party.PNG

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