Hi SAP gurus,
I need your help solving a perplexing issue we have in our system.
We are getting a billing due list error in a standalone CRM system, which is mostly standard in configuration(SAP CRM Sales module).
The procedure we follow to create a billing document for a sales order is as follows:-
1)The user accesses the Billing Due list search page.
2) He has a list of sales orders ready to be billed. He types in a sales
order number from that list in the search criteria "Transaction ID" on
the Billing Due list Items page and hits the search button.
3) He selects the result and clicks on the "Individual Billing" button.
4) On the new page that comes up with the header "Billing Due List:
Individual Billing", he selects a billing type and clicks
"Continue".
5) He comes to the "Individual Billing Results: 1" page - selects the
result -which shows the billing document with $000001 and clicks "SAVE". A new billing document number is generated, the $000001 is converted to a valid billing document number.
6) He clicks BACK. He clears the search criteria on the Billing Due list
page and puts in another Sales Order number (from the list mentioned in
step 2) and repeats the whole process.
7) The error is during one such cycle, after going through 30-35 or more
consecutive repetitive cycles, when he clicks CONTINUE to generate a tentative
Billing document number, the result disappears and shows "Individual Billing Results:0"
What could be the issue? What is the solution?
Many Thanks and hope for a break through!
Kind Regards,
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