On 10/30/2013 City of Palo Alto Utility did a database refresh in the QAS environment, ECC-Q02 & CRM-CQ1. After the refresh there were multiple issues related to trusted RFC connection between the two systems. Palo Alto Basis team was able to address all those issues.
The last remanding problem is in the CRM system ICWeb. Where when user look up a customer, click on “Account Balance” from the navigation menu on the left side of the screen, we noticed a red message about “Remote system is not accessible”. The interesting thing is that we are able to query a BP, do a Move-In/Out, connect to Back Office without any RFC issues.
There must be some kind of configuration problem from the database refresh, please help.