Hi Experts
Business process : Status management.
Issue currently facing : Highest and lowest status number assignment,due to that irrelevant status drop down are coming which is not correct.
i have 13 short text(statuses) in one status profile,where those are restricted with authorization codes as-well, but end result is not coming
Account manager (AM), Branch Manager(BM),Branch Service Manager(BSM),Service Engineer(SE) are user designations
| 5 | CAM | Created by Account Manager | 5 | 10 | 1 | 1 | ACCMANG |
| 10 | ABM | Assigned to BM | 10 | 10 | 1 | 1 | ACCMANG |
| 20 | ABSM | Approved by BM-Assigned to BSM | 10 | 97 | 1 | 1 | BRAMANG |
| 30 | RBM | Rejected by BM-Assigned to AM | 30 | 97 | 1 | 1 | BRAMANG |
| 40 | BSMA | Appr by BSM-Assigned to SE | 40 | 97 | 1 | 1 | BSMANAGE |
| 50 | RBSM | Rejected by BSM-Assigned to AM | 50 | 97 | 1 | 1 | BSMANAGE |
| 60 | ADSE | Act Samp done by SE-Assig BSM | 60 | 97 | 1 | 1 | SEENGIN |
| 70 | AABS | ActSamp App by BSM-Assig to BM | 70 | 97 | 1 | 1 | BSMANAGE |
| 80 | ARBS | Act Sam Rejec by BSM-Assig SE | 80 | 97 | 1 | 1 | BSMANAGE |
| 85 | AASS | Act Sam Rej by BSM-Assig to AM | 85 | 97 | 1 | 1 | BSMANAGE |
| 90 | AABM | Act Sam App by BM-Assig to AM | 90 | 97 | 1 | 1 | BRAMANG |
| 95 | ARBM | Act Sam Rej by BM-Assig to SE | 95 | 97 | 1 | 1 | BRAMANG |
| 97 | ASRB | Act Sam Rej by BM-Assig to AM | 97 | 97 | 1 | 1 | BRAMANG |
in the above process starts with account manager and ends with service engineer and again reply feedback starts with service engineer and ends with account manager
please suggest how can i resolve issue
awaiting for your reply on earliest
thanks
chinna babu jollammagari
