We have a requirement related to action profile in SAP CRM. The requirement is: As and when a sales order is created in CRM, the system should trigger an action to mail a soft copy of the sales order to the customer. Please help me how can I configure it.

Dear Experts,

We have a requirement related to action profile in SAP CRM. The requirement is: As and when a sales order is created in CRM, the system should trigger an action to mail a soft copy of the sales order to the customer. Please help me to configure this in the system using action profile.

An early and in detail step by step response is highly appreciated.

Thanks,

SM