Hello - need advise on the Activity Journal :
how to create a Journal template type and assigned this to Journal Template.
I wana enhance the Template to add my own information, is this something which I need to enhance first the template type and then to template or I can directly enhance the Journal template with out touching the template type.
In case when there are multiple business streams working on the same CRM system how can we differentiate the enhanced Activity journal template to standard Activity journal template, do we need to create a completely separate view to have a new Activity journal template.
Quick response is highly appreciated and points will be awarded please.
Regards
Vani